Terms & Conditions

These Terms & Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time and you will be asked to agree to the terms and conditions each time you place an order. Please ensure that you are familiar with our pet store current terms and conditions.

Our Contract

You will have an opportunity to check and correct any input errors in your order up until the moment you submit your order by clicking the “Place your order” button. After submitting an order to us we will give you an Order Reference Number and details of the products you have ordered. Please note that this information is an acknowledgment, not acceptance of your order.

  • Acceptance of your order and the creation of a legally binding contract between us will only occur when you receive an email to confirm payment has been received. We may decline all or part of your order for any reason, in which case we will contact you as soon as we can to let you know. When deciding whether or not to accept your order we, or our payment processing partner, may use certain information about you, including any received from credit reference and fraud detection agencies. This helps to protect you and us against fraudulent transactions. We will tell you if your payment details cannot be authorized for any reason and may invite you to pay by another method.

Prices and Payment

All prices and charges on this site are shown in Indian rupees. The total cost of your order is the price of the products you order plus the applicable delivery charge. All costs and discounts will be set out clearly before you submit your order. Prices, offers, and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative item. We try very hard to ensure that all information on this site is accurate however, occasionally errors can occur.

  • If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it. We accept payment by the cards listed below and on the payment page. Payment is deducted when we process your order. All multi-buy promotions are subject to availability, where applicable the discount will be applied to the lowest-priced item at the checkout (Hank Pet Grooming Experts).

Missing, Damaged or Incorrect Orders

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products or in the unlikely event that a product arrives damaged or faulty, please contact us using the contact us form.

Returns, Cancellations and Refunds

The service delivery timeline (3 to 5 days) for the products listed on our website. We Shipped your order directly from the Hankpets pet shop. Our Delivery partners delivers your order to your given address. We don’t use a Dropshipping fulfillment method. We sell premium pet accessories on our website and the product inventory is sourced from China and imported by IndianBlu. All the Hankpets pet essentials are specially designed by the petcare specialist that makes your dog & cat clean and healthy.

  • Your data protection rights are set out in our Privacy & Cookie Policy. These terms and conditions only cover the Hankpets pet store website. Any other websites to which you link from this site, or were linked to Hankpets from, are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites that are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.